Frequently Asked Questions

What should I bring to my first office visit at UrbanCare?

Driver’s license/photo ID, current insurance card(s), completed new patient forms, list of current medications, payment for co-pay (if applicable)

What is required for my presurgical clearance appointment?

Please contact your surgeon’s office and request they send over your pre-surgical order at least 48 hours prior to your presurgical appointment at UrbanCare.

How often am I able to get an annual physical?

This largely depends on your specific insurance, so you would need to call your insurance carrier to confirm. We suggest allowing 1 year +1 day between these visits to help ensure there are no issues with the visit being covered.

How often am I eligible to have an Annual Wellness Visit under Medicare?

Medicare covers an Annual Wellness Visit (AWV) once every 12 months. The AWV is not an annual physical. AWV includes:

    • Review of medical and family history
    • Developing/updating list of current providers and prescriptions
    • Height, weight, blood pressure and other routine measurements
    • Detection of any cognitive impairment
    • Personalized health advice and treatment options
    • Screening schedule for preventive services

What is UrbanCare’s cancellation/reschedule policy?

We require a minimum of 24 hour notice when cancelling or rescheduling an appointment. Any appointment that is cancelled or rescheduled with less than 24 hour notice will be accessed a fee of $50.00.

I need a refill on a medication – what do I need to do?

Please be sure to address your medications at your follow-up visits or annual physical visit. UrbanCare will make every attempt to take care of these refills at your office visit. If you are in need of a medication refill that has not been addressed at a recent office visit, we request that you first contact your pharmacy. Your pharmacy will then contact UrbanCare for authorization of the refill. Please note that some medications will require an office visit prior to being refilled.

Outside labs have been ordered by another provider I see. Can I have these labs drawn at UrbanCare?

Yes, we can draw the labs at our office. You will need to provide UrbanCare with a copy of the lab order prior to your lab appointment. This will provide us adequate time to review the order, determine we can draw all ordered labs and ensure we have the necessary orders entered in your chart.

Do the doctors make rounds at any of the hospitals?

No, the doctors do not make rounds at the hospitals. Apollo Hospitalist Group is onsite at Northwestern Medicine McHenry, Northwestern Medicine Huntley, Advocate Sherman and Advocate Good Shepherd and they see our patients for inpatient care. This is a common practice and allows for our doctors to have more availability to see patients in the office.